Better culture. Better results.
Compliance Crisis Averted
We had the opportunity to help a private road transport and freight business navigate a particularly tough situation that was on the verge of escalating.
The company had been grappling with a significant issue involving a long-term employee on worker’s compensation. This employee, who had been absent from work for months, had accused the company of underpaying him for long-distance journeys and overtime. A letter of demand from the employee’s lawyer claimed a substantial underpayment, citing deficiencies in wage calculations. The relationship between the employer and the employee had become strained, with the employee blaming the employer for work-related stress.
The Outcome
The company resolved the underpayment issue and avoided a costly legal battle. With updated contracts, policies, and a reliable payroll system, the company improved compliance, reduced overtime costs, and enhanced employee satisfaction, contributing to its overall success.
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Our Solutions
Mending the Relationship: We began by facilitating an open dialogue between the employer and the employee. This step aimed to address past and current grievances and rebuild trust. By understanding each party's concerns, we were able to pave the way for a more collaborative resolution.
Clarifying Awards and Entitlements: We reviewed the road transport industry awards applicable to the business, focusing on hours of work and entitlements. This helped the employer grasp the correct interpretation of these awards, empowering them to accurately calculate and address the underpayment issue.
System Implementation: We recommended a payroll and time and attendance system to ensure precise tracking of hours worked and overtime. This new system ensured compliance and streamlined the process for wage calculations.
Resolving the Dispute: Through mediation, we facilitated a fair back payment to the employee, effectively resolving the issue without escalating to a legal claim.
Enhancing Compliance: We revamped the company’s employment contracts and introduced new policies. The updated contracts safeguarded the organisation, while the new company policies focused on improving driver well-being during long journeys and managing work health and safety obligations. An overtime policy was also implemented to establish a clear reporting and approval structure, which reduced unnecessary overtime and enhanced work-life balance.
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