Better culture. Better results.
Required: Ready Leaders
A large retail business with a vision to develop the highest-performing teams globally was entering a significant growth phase. As they promoted from within, they realised that their leadership bench was not deep enough to support their expansion.
The internal skill gap in leadership capability—both individual and team-based—posed a challenge, as did the cultural alignment of external leaders. The company needed to improve its leadership pipeline and ensure that future leaders were ready to step up as the business grew.
Our Approach and Solution
Cultural Alignment
We developed a cultural document that captured the essence of who they were and how they operated. This document served as the foundation for leadership development, emphasising the need for a balanced combination of capabilities to be successful.
Leadership Capability
Instead of prescribing a single way to lead, we focused on building a range of leadership skills for the future, ensuring flexibility and adaptability. We assessed top talent against these capabilities to identify those best positioned to take on leadership roles as the company expanded.
Leadership Development
Leadership development programs were tailored to meet the diverse needs across different brands, countries, and functions, and tools like EQ, and 360 feedback were integrated to provide deep insights into leadership potential.
Results and Impact
The leadership solution led to improvements across the organisation. Internal promotions increased, indicating a significantly stronger leadership pipeline. Engagement results for 'I am being developed in my role' also saw a notable increase, showing that leaders were happy with the development opportunities offered. Additionally, the quality of relationship engagement improved, reflecting better team dynamics and collaboration. Most importantly, the retention rate rose, demonstrating the long-term effectiveness and sustainability of the strategy.
70%
+25%
Development engagement
Internal Promotions
This showcases how customised leadership development, aligned with culture, can enable organisations for growth.
+9%
80%
Retention
Relationship Quality
Are you ready to build a culture that delivers results?
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